Trade Expert Support Forum

Hello,

I'm attempting to install the free version using te-Linux-2.60.tar.gz and I'm getting an error in the initial stages,

My server configuration has the server root at /home/username/domainname/html/
and the cgi-bin directory at /home/username/domainname/html/cgi-bin/

The installer seems to be incorrectly parsing the 'html' directory component into the url. It is trying to access http://www.domain.com/html/cgi-bin/... instead of http://www.domain.com/cgi-bin/...

Transcript is as follows:

Please input your
domain.com: mydomain.com
licence key: <licence key>

New installation / Reinstalation
System: Linux
Release: 2.6.18-92.1.22.el5PAE
Version: #1 SMP Tue Dec 16 12:36:25 EST 2008
Machine: i686
User ID: 504
Group ID: 504
Ping path: /bin/ping
Tar path: /bin/tar
Sendmail path: /usr/sbin/sendmail
Current directory: /chroot/home/username/mydomain.com/html/cgi-bin
TE directory: cgi-bin/
CGI-BIN directory: html/
Fetching location: http://mydomain.com/html/cgi-bin/te-chk.cgi
Redirection URL: http://www.mydomain.com/html/cgi-bin/te-chk.cgi
Fetching location: http://www.mydomain.com/html/cgi-bin/te-chk.cgi
Error[404]: Cannot access "http://www.mydomain.com/html/cgi-bin/te-chk.cgi"


Thanks

Ok - my mistake - I was not working in the cgi-bin/te directory, I was still in cgi-bin. All working now.

OK i am glad you were able to solve it by yourself

I get that error, but i am in te directory

Send me a PM with SSH login details, full path to cgi-bin ,domain name and i will take a look.

i am also got an install error

New installation / Reinstalation
System: Linux
Release: 2.6.18-128.1.6.el5
Version: #1 SMP Wed Apr 1 09:10:25 EDT 2009
Machine: x86_64
User ID: 501
Group ID: 502
Ping path: /bin/ping
Tar path: /bin/tar
Sendmail path: /usr/sbin/sendmail
Current directory: /home/admin/domains/domain.com/public_html/cgi-bin/te
TE directory: te/
CGI-BIN directory: cgi-bin/
Fetching location: http://domain.com/cgi-bin/te/te-chk.cgi
Error[500]: Cannot access "http://domain.com/cgi-bin/te/te-chk.cgi"

Send me a PM with SSH login details, full path to cgi-bin and domain name so i can take a look.

i send you the PM on 6 days ago but no reply

Sorry, i was in the hospital for a week. We have installed TE for you now. You will find your login details in PM.

best regards,
Jim