Trade Expert Support Forum

Hi,

I could not get in to the admin panel.

This is the error:
============
Your IP (xxx.xxx.xx.xxx) is not in allowed list.
============

How can I add my IP to the whitelist when I could not get in to the admin panel.

Please help.

Hi WCM,

login through FTP and edit file te3/tedata/idata/allowed.dat - enter your IP address.
After that you should be able to login.

best regards,
Rock

Hi Rock,

I followed your advice to enter my ip in allowed.dat file but I still have same issue.

What do you think is the issue?

Thanks.

Try this:

1. delete allowed.dat using FTP;
2. login to your TE3 admin panel;
3. add your IP address to the "Allowed IPs" (TE3 will create a new allowed.dat file).

Let me know, if this works,
Rock

Rock,

That works!

Thanks for the help.

You're welcome